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Shipping Policy

Free Shipping at $75

Enjoy free shipping on all orders with a sub-total over $75, even the BIG stuff! No coupon code is required. Simply add items to your cart until you reach free shipping.

Shipping Cost

No minimums are required to order from PetMountain.com. Orders under $75 pay a flat rate of only $6.95 for Standard shipping. Your shipping charges will be displayed at checkout for your convenience.

Delivery Area

We currently ship within the 48 contiguous United States. We do not ship to Hawaii, Alaska, Internationally, PO Boxes, APO, FPO, or DPO addresses.

Delivery Time

We offer fast 1-5 business day delivery across the United States. The first day in transit is the business day after your package is picked up from our fulfillment center. Business days are Monday-Friday, excluding federal holidays: New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, and Christmas.

How Delivery Time is Calculated

Delivery Time = Warehouse Handling Time + Shipping Time

  • Warehouse Handling Time - refers to the amount of time it will take for your order to leave our warehouse. Items are shipped within 1 business day. Orders are picked up from our carriers Monday-Friday. Orders placed after 6:00 AM PST ship the next business day Monday-Friday.
  • Shipping Time - All shipments are tendered by FedEx and USPS for fast delivery within 1-5 business days.

We can’t control delays caused by carriers, information errors, changes to orders, or bad weather. If you ever feel like a delay is our fault, or even if you’re just worried about where your stuff is, please reach out and we’ll see what we can do to help!

Package Tracking Details

To ensure fast and reliable deliveries across the United States we have partnered with USPS and FedEx. Your tracking numbers are emailed upon shipment for your convenience.

You can track your packages at www.FedEx.com (12-digit tracking number) or www.USPS.com (22-digit long tracking number) for updated estimated delivery dates and package travel history details. Please allow up to 24 hours for your package travel history and estimated delivery date to display.